Important Announcement: Server Upgrade & Migration

Important Announcement: Server Upgrade & Migration

  • Thursday, 17th October, 2024
  • 02:05am

Dear Valued Client,

We hope you're enjoying our services! We have an important update regarding our upcoming server upgrade to ensure a better and more reliable experience for you.

After receiving feedback about performance issues with sPanel (despite websites running smoothly), we have decided, following extensive research, to move away from sPanel. To enhance reliability, we will be transitioning all users to new, more powerful servers that will support cPanel.

As part of this upgrade:

  • sPanel users will be migrated to the new cPanel environment.
  • Existing cPanel users will also be migrated to the new servers, ensuring that all our users are hosted in a unified and optimized environment.

Key Details to Note:

  1. Email Password Reset: After the migration, if you were using sPanel, you must reset your email password. cPanel users will be able to access their emails using existing passwords.
  2. sPanel Support Discontinuation: After the migration, sPanel will no longer be supported. Your hosting will continue on cPanel with the same quotas and no limitations.
  3. Limit Removal: After the upgrade, the current limits on databases (1GB) and email accounts (10GB) under sPanel will be lifted.
  4. File Usage Limits: You will no longer encounter LVE file usage restrictions. Our current cPanel has a file limit of 200,000 files per account.

Migration Schedule:

The migration will occur between October 25 to 27, 2024. We expect minimal downtime (5 to 30 minutes per website), and our expert team will ensure the transition is smooth and secure.

If you have any questions or concerns, please don't hesitate to contact us by submitting a support ticket.

Thank you for your understanding and continued trust in our services.

 

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